1. What is a Canopy system?

A Canopy system is based on broadband wireless technology providing high-speed Internet access. It is cost-effective with significantly faster data rates than DSL or cable. The Canopy system is comprised of three major components: Access Point (AP), Subscriber Module (SM) and the Backhaul Unit (BU).

2. How does Canopy technology differ from other broadband services?
Today, virtually every broadband service employs different technologies, e.g., phone lines, cable TV, large-cell wireless, satellite. The Canopy technology is different from all of these solutions in that it offers faster delivery to the end-user and is a more affordable system.

3. Even wireless technologies such as cell phones sometimes experience inconsistent service (e.g., dropped calls). How reliable is the Canopy technology? What kinds of tests/trials has Motorola conducted to ensure reliability?
In opposition to the wireless technologies that support a cell phone's mobility, the Canopy technology is a fixed wireless system that supports ranges of up to 35 miles. The technology provides a similar user experience to other fixed wireless devices (a home stereo receiver tuned to a local community radio station, or home TV tuned to a local community TV station). The Canopy technology has been rigorously tested and is currently used by a growing number of wireless Internet service providers all over the world.

4. One of the biggest issues surrounding the Internet is security, If it's wireless, how is it secure?
In layman's terms; unlike analog telephone transmissions, digital transmissions of Internet traffic are more difficult to intercept because of the complex cryptology associated with the technology (it's Military grade). Second, like other Internet applications such as secure email or web browsing, users can employ many security applications preventing eavesdropping on transmissions, whether such security applications are installed on the last-mile link to the user's location, or elsewhere in the Internet. Third, a Canopy system provides an over-the-air encryption, which cryptographically scrambles the data bits preventing anyone "listening" to the airwaves from deciphering any messages. In fact, the Canopy system's over-the-air link may be the most secure leg of the typical user's Internet connection.

5. What speed can I get with Canopy?

The raw data rate for the Canopy radios is up to 4 Mbps aggregate.

6. What type of spectrum does a Canopy system operate in?
The Canopy system operates in  the unlicensed National Information Infrastructure band, The Specific bands that we operate in are 900 Mhz & 5.7 Ghz.

7. Does the Canopy Subscriber Module require any special installation knowledge/expertise?

Yes. That's why our trained staff performs the installation for you. We do not allow a customer
do a self-install the Canopy SM. By having our trained professionals perform your installation, you are assured that your equipment is operating at is optimal potential.

8. Have you encountered significant interference issues?
Since Canopy systems were always intended to operate in the unlicensed bands, they were designed from the start to work in interference-riddled environments. In fact, one of the unique characteristics of Canopy systems is their ability to tolerate interference from other sources. The Canopy technology, unlike many of its competitors, does not cause interference upon other components in a Canopy system because of its low carrier to interference ratio of two to three decibels. For example, in order for a signal to interfere with a Canopy signal, it must be at least 50 percent of the strength of the intended Canopy signal to interfere with the throughput of the Canopy system. Some competitors' system's signals need to be 16 times greater (stronger) than the external interference to operate well.

Coverage Map
Please use this image as a guide.  It is not a guarantee of service or speed.  If you are in the green area, it is simply an indication of possible connectivity with the Saddleback Wireless Internet service.

Saddleback Connections Coverage Map